New to Root & Rise?
Welcome to the family!

First time with us? Yay! We’re so happy to have you here. Here's everything you need to know to prep for your first class and beyond.​

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Booking Window

Classes open for booking 14 days in advance (although viewable 21 days ahead), and close 10 mins before class starts. Some of our popular time slots fill up fast — so book early when you can!

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On the other hand, classes get cancelled if the minimum number of signups aren't filled 12 hours before class starts, so plan ahead if you wish to attend.

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Late Cancellations & No-Shows

• Cancel at least 12 hours before class to avoid losing credit(s).

• For prenatal/postnatal group classes, the window is 6 hours.

• Late cancellations or no-shows will result in a credit deduction equivalent to the class you were booked into —
  That means:

  • 2 credits for group mat classes

  • 3 credits for group reformer classes

  • 1 credit for private solos/duets/small groups on their respective packages

• Emergencies? Drop us a message and we’ll see what we can do!

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How to Work the Waitlist

Here’s how it works:

• If you're on the waitlist, keep an eye on your notifications!

• If someone cancels >5 hours before class: the first person on waitlist will be automatically added to class.

• If someone cancels <2 hours before class: you won’t be auto-bumped in and there won't be any notifications, but you can still jump in manually if you catch the slot (yes, this is where refreshing the page ninja-style comes in handy).

• If you're auto-added from waitlist: it’s like you booked in, so if you need to cancel, make sure it’s still within the free cancellation (12 hours ahead of class) window to avoid a penalty.

• In summary: If you are on waitlist, ensure you are available for class until you are dropped off the waitlist OR remove yourself from the waitlist >12 hours before the class if you will not be able to attend the class anymore.

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What to Bring

• Your water bottle: we have a water dispenser but would love to save disposables!

• A towel

• For group reformer/private pilates: Grip socks are mandatory, but we also sell them if you don't have a pair

• For yoga: A mat towel, if you are a slippery one!

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Studio Etiquette

• Shoes off at the door: barefoot or grip socks only, please!

• Phones on silent mode: if you really need to take a call, please step out quietly.

• Be patient & kind. We’re all just trying to move and feel better.

• We reserve the right to remove clients who are rude, unruly, or unsafe. Let’s keep the space safe and respectful for everyone (staff & instructors included!) 

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Amenities

• Mats, props, and equipment provided

• Water dispenser & wash basin at Rise Studio

• Open storage space (no lockers, so leave valuables at your own risk)

• Lift access to our unit

• Accessible bathroom one floor below us

• Public bathroom with showers, inside the Fernvale Village badminton courts

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What We Offer

Click [here] for class types!

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Safety First

The studio is equipped with CCTV cameras (recording only, for safety purposes). Your privacy and safety are both important to us. Read our Privacy Policy [here].​

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