Last Updated: 29 April 2025

Welcome to Root & Rise Wellness Studio! Please read these Terms & Conditions carefully. By booking a class or using our facilities, you agree to the following:

​

1. General Studio Policies

• Participants must be 18 years or older to attend classes independently. Those under 18 must be accompanied by a parent or guardian.

• Participants are responsible for ensuring they are fit and able to participate in physical exercise.

• All clients must sign our waiver through our booking platform before attending their first class.

• A first aid kit is available on-site for minor injuries; however, Root & Rise Wellness Studio is not liable for injuries incurred during participation. (See Waiver.)

• Grip socks are mandatory for reformer classes. If needed, socks are available for purchase at the studio

​

2. Booking & Payment

• All bookings must be made via our online booking platform. Walk-ins are not permitted; instructors cannot register clients on the spot.

• Group classes and drop-in privates can be booked up to one month in advance.

• Private Solos & Duets can be scheduled in advance via WhatsApp to 81386011.

• Payments are accepted via PayNow and credit card through our booking platform.

• Packages and memberships are non-transferable unless explicitly stated (e.g., the 120-credit Sharepack).

• All packages and memberships come with expiry dates stated in their descriptions.

• Package validity can be extended only once per package for the following reasons:

  • Extended travel of more than 30 days

  • Pregnancy, labour & delivery

  • Major illness requiring hospitalisation, surgery or medical treatment

  • Doctor's advice to pause physical activity
    Extensions are granted for a minimum of 1 month and a maximum of 4 months.

• No refunds are provided for packages, memberships, or classes once purchased.

• Clients cannot upgrade or downgrade packages or memberships mid-way.

​

3. Cancellations, No-Shows & Late Entry

• Cancellations

  • To avoid being charged, please cancel your booking at least:

    • 12 hours before the start time for all Group and Private classes

    • 4 hours before the start time for all Pre/Postnatal Group classes

  • Late cancellations or no-shows will result in the value of the class being deducted from your package.

• Minimum Participants:

  • All classes require a minimum of 2 participants to proceed, unless otherwise stated.

  • For classes starting between 7:00 AM and 9:00 AM, cancellation will occur at 7:00 PM the night before if the minimum is not met.

  • For all other classes, cancellation will occur 6 hours before class start time if the minimum is not met.

• Late Entry:

  • Yoga classes will start on time and no late entry will be permitted once the class begins.

  • For all other classes, there is a 10-minute grace period. Please enter quietly to avoid disrupting the session.

• Private Solos & Duets - Late Arrivals and No-Shows:

  • Instructors will wait up to 10 minutes for private clients.

  • If we do not receive any communication from you within that time, it will be considered a no-show, and your session will be forfeited.

  • If you inform us of your delay, your session may still proceed, but it will end at the originally scheduled time, regardless of whether another class follows.

​

4. Memberships

• Unused membership credits do not roll over to the next month unless otherwise stated.

• Memberships can be canceled with a one-month notice.

• Memberships may be paused only under special circumstances (e.g., medical leave, extended travel) and at the studio’s discretion.

• Root & Rise reserves the right to update membership benefits, pricing, or policies with reasonable notice.

​

5. Studio Etiquette

• Mobile phones must be on silent or switched off. Please step outside the studio if you need to use your phone.

• We provide open storage space for belongings. Please leave valuables at your own risk; the studio is not responsible for any lost or stolen items.

• No food, drinks, or shoes are allowed inside studio spaces.

• We reserve the right to remove any client from class without refund if their behavior is rude, disruptive, unsafe, or poses a risk to themselves, the instructor, or other clients. This helps us maintain a safe, welcoming environment for everyone.

​

6. Privacy Policy​

• Root & Rise Wellness Studio collects personal information such as your name, contact details, emergency contact, and any health information you provide (such as medical history or injuries) for the purpose of managing your class bookings, ensuring your safety, and providing tailored services.

• We may also collect CCTV footage for safety and security purposes. Footage is stored securely and is accessed only when necessary, such as in the event of an incident.

• Personal data is stored securely and will not be shared with third parties, except as required by law or if you’ve provided explicit consent.

• By attending classes, you consent to the collection and use of your data for the purposes described above. You have the right to request access to or deletion of your personal information by contacting us at [insert email].

• For more details on how we manage your privacy and personal data, please see our full Privacy Policy.

​

7. Safety, Risk & Liability

• We reserve the right to deny participation if an instructor deems it unsafe for the client to participate.

• Clients are required to disclose medical conditions that may affect their participation.

• Participation is at the client's own risk. Root & Rise Wellness Studio is not liable for any injuries incurred during classes or on the premises. (Please refer to your signed waiver.)

​

8. Studio Operations & Force Majeure

• Root & Rise reserves the right to change class schedules, instructors, prices, and these Terms & Conditions at any time.

• In the event of studio closure due to unforeseen circumstances (e.g., COVID-19, government directive), we will update affected clients after assessing the situation.

• In cases of force majeure (natural disasters, pandemics, government restrictions, or other events beyond our control), Root & Rise shall not be held liable for any failure or delay in fulfilling services. We will make reasonable efforts to resume operations or provide alternatives.

​

9. Photography & Media

• We may occasionally take photos or videos during classes for marketing purposes.

• We will always request your consent before posting any identifiable images of you on public platforms.​

​

Thank You for Being Part of Our Community

We appreciate your understanding and cooperation. Root & Rise Wellness Studio is built on a foundation of inclusivity, kindness, and community — and we're so excited to move, grow, and thrive with you.